Customer Testimonials

Nadine C

I thought the truck was beautiful. They treated me great and will definitely using Cookeville Ford for any car services I may need.

Barbara Teeples

We had an excellent experience from the minute we were contacted by Jimmy Wallace. We were put in the perfect vehicle for us. The atmosphere of the dealership was outstanding, very upbeat. Thank you so very much. We have purchased two vehicles from you and when we need our next in the next year we will definitely be back.

Todd Ryan

After an original deal fell through, Ford Lincoln of Cookeville went above and beyond our expectations in finding us a similar truck in our price range with the options we needed. Great selection of vehicles right on the lot. Geoff Root went over everything with us and made sure we left happy. Kevin Green in financing explained everything to us clearly. Absolutely no pressure or sales pitch. The dealership was clean and very family friendly. Would highly recommend salesman Matt Crabtree and Ford Lincoln of Cookeville as a first stop when looking for a vehicle.

KWEPR

After test-driving several different makes and models of mid-size sedans, we finally settled on a Ford Fusion. After searching the internet tirelessly for just the right deal, we found the internet pricing at Ford Lincoln of Cookeville was the BEST! So we called Tim Roche who talked with us over the phone about what we were looking for and explained why the deal was so great. The next day, we met Tim at the dealership, wheeled and dealed and got the PERFECT vehicle for an unbelievable price! Tim was incredible and VERY patient! Our experience with the finance Director, Kevin Green, who happened to be training a new person, Joe, was stellar as well. They went over everything with us thoroughly and again, were very nice and we even had a few laughs over our mutual love of horses. The experience was excellent and I can't say enough GREAT things about Tim Roche, Kevin Green and Joe. Unfortunately, the General Sales Manager named Travis Winston, made a surprise visit and for some reason went over EVERYTHING that Kevin and Joe had already covered again and we are POSITIVE he kept us there at least an hour and half longer that necessary. We actually felt really bad for Kevin who was literally pushed away from his desk so Travis could sit down and REPEAT the whole process again. We are not sure why Travis felt the need to do that. In the end, NOTHING changed. And I have to say, if I had been in Kevin's shoes, I would have been so angry! But Kevin never said a word. By the time we left, my husband, who is an incredibly patient and mild-tempered person, was beating himself up for not telling Travis to take a hike or the deal was off. The good news is, though, we got a great car at a great deal and dealt with a fabulous salesman in Tim, and great finance director in Kevin and his portage, Joe.

Kenneth Myers

In the beginning of this adventure I had been consulting with a man named Ray Moyer on the phone. I told him the day before I came in that I would be coming in after work after I ran a few errands. He said this was fine and to meet him after 5:30. My wife also received a call the day we were expected to come in as to confirm the 5:30 time. When I got there Ray wasn't there but, fortunately, another sales associate decided to help me. I told the new associate about the car I had seen on Auto Trader and asked if I could test drive. The Auto Trader car was a 1.5L eco boost and was wondering if the 1.5L eco was as great as Ford was hyping it up to be. Even if the 1.5L wasn't as great I was still greatly considering getting the 2.5L instead. Although I wanted to test drive the car I found on Auto Trader, which was as listed as being on the lot, I could not because the associates could not LOCATE the vehicle. While I did test drive a 1.5L the test drive could have gone better if the car did not smell like it was on fire. (Yes the car was new but had been driven previously.) Because of the drive, I started to show apprehension towards the 1.5L and thought a 2.5L would be better but my saying so fell on deaf ears and did not get to try the 2.5L. After the 1.5L drive we discussed the price; the associates said the price on Auto Trader was already after rebates and a discount. The odd thing was that it never said on Auto Trader that the price was after rebates or discounts like other non Ford vehicle listings. Then I was informed that I couldn't get all the discounts so the price was higher than what I had seen on line by $500+. To add insult to injury because I was not interested in the new price the sales associate had the finance manager come out and ask me what it would take to get me to buy the car TONIGHT. In the end I had such a bad experience with them that I went elsewhere and bought a different non Ford vehicle.

Bobby Bratcher

I have bought several new and pre-owned cars and trucks over my 62 year lifetime and I must say that this was the smoothest, most professional, and best deal that I have ever gotten from a buying experience. I learned of Ford Lincoln of Cookeville from their website and was very impressed by the huge selection of F-150 trucks on their lot and was fortunate to be contacted by internet Sales Cosultant Matt Crabtree. Matt was very curtious, professional and friendly, and went beyond the call of duty to work with my wishes and price range. I am so pleased with my Ford F-150, the deal that I got, and the smooth and pleasant experience that had to purchase it. It was definitely worth the 1 hour 45 minute drive to get there. Matt and the Sales Manager Geoff Root, and Adam Sloan, the Financial & Insurance Manager are a great staff. I don't see how anyone could ever have a bad experience with these guys. I thank all of them very much and will be back at Ford Lincoln of Cookeville for my next vehicle.

Kenny Cain

After having searched for months for a particular vehicle with no success, I got in contact with Ray Moyer at Ford Lincoln of Cookeville Tn. He was able to find the exact vehicle that I had been searching for, as well as being able to give me a much better deal than anyone in the entire East Tn region. Mr. Moyer was a pleasure to deal with and was not pushy nor domineering, which I also appreciate. I would definitely recommend this dealership to anyone looking for a good deal on a car or truck. I left the lot feeling confident about my purchase, which has not always been the case with other car dealers in the area. 5 stars!

Elijah Rollson

I was very happy with every aspect of my purchase. Love my new F250 Platinum! Every member of the staff I came in contact with was professional and courteous. I came to this dealer because of the selection and lifetime warranty. I'd go back because I feel I was given a fair price and they worked hard to earn my business. Jimmy Wallace in sales, was knowledgeable about the great products that Ford has to offer and answered all my questions. Jimmy along with Dustin Green the sales manager and Kevin Green the finance director made the buying process from deciding on the right truck to signing the papers simple and efficient. I would whole-heartedly recommend Cookeville Ford!

Josh Creswell

I started my dealing with Tim Roche and Ford of Cookeville by finding the Ford Raptor I wanted on their website, from there the emails and calls started with Tim Roche. He was super nice and helped me in every way in the beginning through the end of the purchase. He understood what I wanted for my trade in and how much I was willing to pay for their truck. He made the process fast and easy. I can say I never expected to only be at the dealership 2 and half our from start to finish, but I was. Everyone I spoke to was super nice and I enjoyed my time at the dealership. I live an hour away, but next time I am in the market for a Ford car or truck I will start my search with Tim first. Even going to the Finance was easy, Kevin Green made it super easy and understands no one wants to spend an entire Saturday buying a car. I give Tim Roche and Kevin Green 10 plus starts. Thanks

Stacy Lawson

All I can say is, I am VERY impressed with Ford Lincoln of Cookeville! I have never owned a Ford or been interested in a Ford. I will go back to them for my next car for sure! I had my ideas on a couple of cars that we wanted. Two were Fords. My sales rep was Chad Franklin, who was not pushy, very friendly and helped me with my purchase. Lane the finance guy was awesome as well. He went over everything and showed the options that were given. Did not get the feeling that numbers were being shuffled and hidden from us. You leave feeling like they honestly cared about you and tried anyway they could to help you. We bought a 2014 Ford Escape. This was not our first choice since the hubby is 6ft 6.5 inches tall. But in the end after test drove it, and were very impressed with the room and all the bells and whistles it came with. WE LOVE OUR CAR! If your interested in a new or used car, you should go by and see if they can't help you!

Jeff Hawkins

I have not had any truck buying experience go so smoothly. I could not be happier buying a new truck and working with Ray Moyer and Kevin Green. All my other experiences over the years where always disappointing and I was left unsatisfied with the vehicle I purchased. I even waited a couple of days after buying the truck before writing this review and found that Ford Lincoln of Cookeville does care after the sell when Ray called and made sure that I was enjoying the truck and to see if I needed anything. I highly recommend purchasing your next vehicle whether it be new or used / car or truck. I am surprisingly looking forward to purchasing another vehicle with them in the future and THAT HAS NEVER HAPPENED BEFORE.

Kimberly Underwood

I hate to say it but this was the worst experience I have ever had on a car purchase. I received three calls during the day to make sure I was going to make my appointment. I take off work early so I can be on time and by the way I have and hour and half drive. I arrive at the dealership and the receptionist tells me my sales person is not available even though I'm on time. He doesn't even have the courtesy to come talk to me. Then I'm told the truck I've came to see is not there after the sales person had told me he would have it waiting on me. Then I'm told the internet pricing is not the correct price. I negotiate the price on the vehicle and go into the finance dept. and my payment goes up 20.00 a month. I'm lied to by the sales manger. Then I ask if I need to make the payment on my trade in and they tell me no it will be taken care of. Well guess what I receive a letter 3 weeks later that I have a late payment. Now it's been a moth later and I still have no paper work my temp tag has expired and I still haven't received my loan information.

Shelia S

This is the third vehicle my family has bought at Ford Lincoln of Cookeville. The staff is always very nice and they allow you to roam around actually let you look without pushing you and making you feel like you are trespassing. Any car or truck I wanted to look at they opened up and allowed me to get in and check it out, (even in the rain!) offering to allow me to drive any one I wanted. I am very happy with the service and respect I get each time I visit the dealership. Lane and Clint are the DUDES!! My thanks to Lane, Clint and Joe for being so patient and making my car buying experience a wonderful one!

Gary Keel

WHAT A GREAT TRUCK BUYING EXPERIENCE!!!!!! I enjoy working with real Professionals! I've been in Real Estate for over 30 years and it's very enjoyable to work with professionals that do what they say! I live in Blue Ridge, Ga. and I found Ford - Lincoln of Cookeville on the web, Travis Winston gave me a Price for a Ford Expedition, 4 x 4, King Ranch, I drove 3.5 + hours to the dealership & everything went PERFECTLY! Doiron Clowers handled my purchasing - paperwork, he was extremely Professional ALSO! There are many, many Ford dealerships much closer to my home, but they didn't want my business like Ford Lincoln of Cookeville! By the way, my last Ford Expedition had 281,000 miles and still ran GREAT! Thanks!!!

Vanessa Jones

On Friday, November 29th, I visited the Ford Lincoln of Cookeville dealership after my Mom had purchased her car the previous month. My Sales Professional was Mr. Greg Shuman. Mr. Shuman knew some of the preferences I was looking for in a another vehicle and he was able to help me select exactly what I wanted. He never rushed me in my decision making; he took the time to explain the pros and cons; and he encouraged me to test drive in order to see if it was a 'good fit' for my needs. Mr. Shuman was very knowledgeable when showing me the different functions of the vehicle. He was very patient with me and was willing to work on the best price to fit my budget. At the end of the day, I was VERY satisfied with the purchase of my 2014 Ford Escape SUV..... something so totally out of the box for me; but listening to Greg, you would have thought my new Ruby Red vehicle was made especially for me! My whole experience at the Ford Lincoln dealership on 11/29/2013 was a very professional, eventful, and enjoyable day from stepping into the showroom to finishing up in the Financial Office, and I was glad that Mr. Greg Shuman got it off to such a great start!!!! Thank you, Vanessa Jones

Jerry D. Adkins

Because of my recent purchase of my 2014 Mustang I could not recommend Cookeville Ford Lincoln-Mercury any less than 100% satisfied with my purchase and with my sales representative Pancho Martin and the entire staff for making my purchase such a pleasant experience, so unlike all of my dealings in the past 64 years. Mr. Pancho Martin gracious and sincere attitude with far beyond simply trying to sell a car. It's quite obvious to me that is just his nature. At no time did they make me feel as though they were doing me a favor, instead making it more than clear just how much they appreciated my business. Even in their follow-up with me just to be certain that I am completely satisfied with the whole experience. So without hesitation I highly recommend anyone in the market for a new or used vehicle to visit Cookeville Ford Lincoln-Mercury first before going anywhere else because I'm certain you will be as satisfied in every way as I am. There are several names I could mention because even the personnel that had nothing to do with my purchase were just as honestly friendly and courteous as Mr. Martin So I would highly advise anyone considering purchasing a vehicle to go to Cookeville Ford Lincoln-Mercury and ask for Pancho Martin and he will be certain you leave and remain a happy satisfied customer. I'm 64 and never had such an experience buying a vehicle. That Cookeville Tennessee.

Gokul Thiru

I recently purchased Mustang GT and Overall experience was OK. Some agents had friendly approach was good and some were OK. Matt Crabtree , the Internet Sales Specialist was really nice, knowledgeable,helpful and friendly. The other feature like 7 year maintenance, exterior and interior protection are negotiable.

Sonja Lawrence

I had a very satisfying experience at Ford Lincoln of Cookeville. The staff were very respectful of my feelings, there were no moments that I felt pressured.. I would like to recommend Chris Fruchey and Doiron Clowers... They are awesome.... I absolutely love my 2014 Ford Focus....

Robyn Thomason

After 2 bad experiences with local Ford dealers we kept looking and found the Ford dealer in Cookeville. Talked with Tim Roche, went there an hour away the next day. Drove home in our new Ford. It was the best car buying experience we have had. The salesmen Tim Roche was just awesome. The only complaint we have is their "detail" shop. The salesmen sent the vehicle back twice, we still had to wash it when we got home, other than that it was great. We totally recommend this dealership and Tim Roche.

Heather Roberts

Ray Moyer displayed fruitages of the spirit with me - patience and long-suffering!! He spent many hours with me by e-mail, on the phone, and in person to encourage me to purchase my Ford Fusion SE. It will need to be delivered from Nashville (I asked for the sunset color) so they gave me a brand new red loaner car until then. The trade in was an awesome offer. The rebates were the best. The loan offficer, Lane Boyce, was also extremely helpful with the many questions I had regarding options and not at all "pushy." I had already shopped at two other Ford dealerships in the area. Cookeville was the best!! Thank you to all BIG TIME!!

Michael Victor

Looking for a used late model vehicle, found the car online and contacted the dealership. Joe contacted me quickly and I made him an offer, he came back a few hours later with an approval. The car was sold at thousands below my local and other online listings. Drove rental car to Cookeville, btw there is an Enterprise rental location a block away, to pick up vehicle. The process to seal the deal took no time and they matched my good financing offer on the used vehicle. The car exceeded my expectations. Completely satisfied and if I am in the market again I will look at their listings first.

Jerry Black

I have to say this is the best experience I have had purchasing a new car. I used my USAA Car Buying Service and received a prompt reply from Matt Crabtree, the internet sales specialist, with all the details and answers to my inquiry. We made the purchase the same day and we have been enjoying our Focus ever since. Highly recommend Ford Lincoln of Cookeville and Matt Crabtree to anyone thinking of buying a vehicle.

Amy Thomas

Thanks so much. We were never expecting to even find just what we wanted. We are so excited to get room for our grandson. We didn't have room to put him in our small car without cramping everyone up. Thanks for your friendly people and your offer of food. Loving our new truck. Thanks a heap !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Chris Roberson

I honestly did not plan to purchase a car that day. My plan was to test drive a Focus in Cookeville and if I liked it stop by all the Ford dealerships on my way to Nashville and then likely purchase the next following week. My parents and I were gravitating towards a 2014 Focus in PerformanceRed with beautiful black rims. The sales associates Ray Moyer and Matt Crabtree were a pleasure to work with. I NEVER felt pressured with over-the-top sales tactics. My experience was very casual and stress free. Matt shared that he owned a newer-model Focus so he was great about answering all of the many questions I had. These guys were extremely professional and I felt welcomed and appreciated. If anyone asked me for a recommendation, I would send them to these two guys instantly. I purchased the Focus without even driving to the other dealerships because of the outstanding service and better warranty options not offered at the other places.

Jason Barnick

Chris Fruchey worked with us to get the car we wanted. The price was in our range, the quality was exceptional and the deal was painless. I would highly recommend Chris and the staff at Ford Lincoln of Cookeville without reservation. My next vehicle will also come from there.

Blake Clemons

Bought a 2013 F-150 after several months of pricing vehicles everywhere I could find. Chad Franklin helped me find my ideal truck and put up with about 3 weeks if me pestering him about anything I could find. He got me a good deal and even gave me a nice Ford Lincoln of Cookeville hand bag, with my purchase.

Greg Rainey

In my search for a C-Max Energi, I was referred to Ford Lincoln of Cookeville via my credit union's web site. Almost immediately I heard from Ray Moyer, who was friendly and knowledgable, and offered a very good price. Within a matter of days, Ray had delivered our car to Knoxville, where he showed me all the features, and answered my questions. Finally, he made the closing effortless. We are delighted with our new car. Thank you for going the extra mile (actually 200+ round trip)!

Mark South

I had a great experience at Ford Lincoln of Cookeville. Chad Franklin was very friendly and easy to deal with and provided excellent customer service both during and after the sale. Everyone I have interacted with at this dealership has been very professional and courteous. I would highly recommend this dealership to anyone.

Johnny Shoemake

This was the best car buying experience that I had. The team was very respectful and was very knowledgeable about the vehicles. They listened very carefully to what we were wanting and met each demand that we asked for. They made us feel very comfortable and did not pressure us in any way. The staff that we worked with stayed with us during the full process. I recommended them to a friend and they purchased a vehicle the following week from the same dealership and the same sales team. In the future we will return to this dealership and will continue to send customers there way. I highly recommend this dealership to any one wanting to purchase a vehicle.

Rebecca Yates

Chad Franklin was our sales rep and he was AMAZING!!! We knew we wanted to buy a car that day but were undecided as to which dealer to work with. When we got on the lot, we were promptly greeted with a smile. After being asked if we were looking for a specific sales person Chad offered to help us. We looked at a couple of cars and discussed price and what features we wanted. We test drove one vehicle and fell in love with it. We were on a limited time frame and Chad made the paperwork process a breeze. After only a couple of hours, we left the lot with a car we were proud to own. Thank you Chad and Ford Lincoln of Cookeville for a WONDERFUL first-time buying experience.

Daniel Burch

This dealership had an excellent deal on a used minivan (probably $4000 less than in my market) that I found online. Did the deal over the phone with Tim Roche. Drove an hour and half the next day to pick it up and now it's sittin in our driveway. The entire process was very smooth. Tim looked the vehicle over before we arrived, promptly sent the lender all required docs, and was genuinely a nice person. Their finance guy was also very nice. There were no games or grief. Great car, great price, great service. I would absolutely recommend this dealership (and Tim).

William Aycock

My wife had a very specific and uncommon combination of colors and features she wanted in a new car, and we were unable to find it near where we live in Birmingham. We found the model in Tennessee at another dealer, but when I went to the TrueCar website it pointed us to Ford Lincoln of Cookeville. Not only were they able to get the car quickly from the other dealer they offered a better price than we could get dealing directly with that dealer. We arranged an appointment and were able to handle all paperwork, get the car, learn some things about its features and head home in less than 2 hours. I would deal with Cookeville and Joe Hayden again in a heartbeat.

Todd Hinds

We purchased a used Honda Civic. It was priced below market value and it was in great condition. We had our mechanic look at it and he confirmed there were no issues. We are very happy with the deal. Pancho did a great job for us!

Francis Young

Wednesday, August 21, we had an appointment to have our 2011 Escape checked. We were having a problem with the air conditioner. While waiting, we decided to check out the new cars. We were introduced to salesman Tim Roche. We told him we were interested in a 2013 Escape. He sat down with us to discuss exactly what we were looking for. He described in detail all the Escape models. He was very helpful in giving us the information we needed to make an intelligent decision. He did find one he thought we might like and took us for a test drive. While driving, we found Tim very warm and caring about what we felt about the car. We decided to purchase the car after we went over the figures. The following saturday morning, we went to take delivery on the car. Once again, we were warmly received by Tim. We filled out all the necessary paperwork and by then, it was lunch time. Ford of Cookeville had sent out for sandwiches for their employees and customers. So we sat and had lunch with Tim, getting to know him more. We even got to meet the owner who is a very personable young man. It seemed as though every department we worked with made us very comfortable and we enjoyed working with them. We are certainly happy dealing with Ford of Cookeville and would highly recommend them.

Zeb Jewellson

I was looking to purchase a new 2013 Ford F150 and had looked at several other dealerships but Ford of Cookeville by far had better prices and a friendlier staff. I worked with Joe Hayden who did an outstanding job of making sure I got the deal I wanted. There was not one thing that I asked for that he was not willing to ask to be done for me. Joe was very informative and helpful both before and after the purchase of my new F150. Everyone at the dealership was friendly and helpful. During the financing Kevin Green also made sure it was a great experience, instead of just a process of signing a bunch of papers. Kevin made sure we knew and understood everything that was on the papers before us. I greatly appreciate everything that everyone at the dealership did for me and feel that I have gained not just friends, but have become part of a family. I would definitely recommend this dealership to friends and family.

Gail Rubin Kunish

Yesterday, my husband Nick and I took delivery of a 2013 Ford Fusion S. The deal was negotiated prior to our visit involving my Dad and Ray Moyer. When we arrived to take delivery, we were able to take a test drive of our new car both on local roads and on the highway. We were treated with respect, courtesy, and value of our intelligence as we were given an overview of the car's functions. When we got to the Finance Department, Kevin Green very professionally and amiably prepared all of the paperwork and the close of the deal to our satisfaction. We are thrilled to be saving money on a monthly basis and can't express our gratitude at being back in an American-made vehicle. Ray and Kevin and others that were involved, worked tirelessly to make our dreams a reality. Because of what they did for us, we will be able to also realize our dream of owning a home early next year. Thank you Ford-Lincoln of Cookeville! Sincerely, Nick & Gail Rubin Kunish

Mike Zundel

Recently we purchased 2 new vehicles from Cookeville Ford Lincoln. Our first purchase was a Super duty King Ranch, and our second was a Lincoln MKX. Our initial salesmen were Greg Grayson and Ray Moyer and both are a pleasure to work with. This is a no pressure purchasing dealership with the highest level of professionalism and that's hard to find these days. The General Manager is a very personable individual who is genuinely concerned about you and keeping you happy. They work diligently to keep the pricing parameters you establish prior to coming to the dealership. Many of us want hassle free car buying and while I shopped other dealers the first round I won't any more (as you can see I came back and purchased my Lincoln a week later). Greg and Ray have gained my confidence without a doubt! They don't stop once your purchase is made as other dealerships do; they want to make sure your satisfaction is ongoing. Any problems or concerns are addressed quickly and done right, not band aided. They go out of their way to make sure you're happy and satisfied. The service department is top notch also. Thankfully, the finance department doesn't grab a bank and go, they found us an even lower interest rate than first quoted! Never once did I feel that I was just another sale to them. I recommend ANYONE who is looking to purchase a new or used vehicle to stop by Ford Lincoln of Cookeville first, see Ray and Greg first. At the end of the day its about establishing return customers and these guys know how its done. Thanks guys for a great experience, great service, and spectacular vehicles!

Shannon McCullough

Matthew Crabtree did a great job helping me purchase my first car, A Ford Fusion. I could not have been more pleased with how quickly they assisted me and explained everything. I just wish their detail crew cleaned the car a bit better.

Elijah Wright

We really enjoyed Ray Moyer's approach to helping us select a new vehicle: ask us to help him get to know us better, gather our initial starting points, and connect the dots to offer alternatives that are "best value" and sized to match our family and budget. We had a great day on the lot and left happy and excited about our new wheels. :-)

Timothy Burgess

Recently purchased a great F150 for the second time at your dealership. I had a good experience the first time with Joe as my salesman, so when i decided to trade up i returned to Joe. I was not dissapointed. Same great service, same great experience. Even the finance guy was great. Go Vols!!! I love my new Ford pick-up truck. I'm sold on the brand and I'm sold on Ford Lincoln of Cookeville.

Bobby Smith

me and my family were in the market for a new car and on a tight budget like most people these days. We went in to the dealership on a day that it was pouring down the rain and we were met at our car by what we thought was just one of the salesman but turned out to be one of the managers clint kennedy he had a rain coat and 2 unbrellas for me and my wife we test drove 3 different cars he was not "pushy" like most salesman are we found the perfect car when we got home we decided to look at the kelly blue book website and were amazed that we bought the car for what was listed as the good trade in value and they he got us a interest rate that was less than half of what my local bank that ive delt with for over 20yrs. would refer anyone that is looking for a car please go see clint and you will not be let down he truly cares about his customers and is a local boy that will be there for your every need its been almost 2 months since we bought our car and he has been in contact with us to make sure that we are over 100% satisfied

Josh J

My wife and I started looking around here in Knoxville, and after no luck we contacted Ray Moyer at Cookeville Ford. He was EXTREMELY helpful, patient, and courteous, and made sure we had everything we wanted at the price we wanted before making the trip up there. We drove up and it was one of the easiest deals I've made. Everything he stated and showed was true and we left with a new Ford Edge! Travis and Kevin helped with the paperwork and financing, in short everyone there is friendly and helpful. Absolutely no games here, no hanging on to your keys or false promises. Will definitely make the drive for another purchase anytime!

Rachel Williams

I would highly recommend this dealership to anyone who is tired of the run around from other places in town! Tim Roche - the internet sales manager made the process of buying my vehicle easy, streamlined and hassle free. The finance department makes the process smooth - Thank you for that Layne. I had spent 6 hours at a different dealership in Cookeville and had nearly given up after trying to be sold numerous vehicles that I didn't want. On a whim and entirely discouraged -my husband and I stopped into Ford Lincoln of Cookeville just to browse. Good fortune for me.

Bob Rose

Having owned 57 Ford products over the years, I have dealt with a number of Ford stores. This one is at the top of the list. We dealt with Tim Roche who is the ultimate professional. Helpful, friendly, honest. He treated us with respect as did all of the staff. The facility is spotless clean and very impressive although not intimidating. If you are tired of the tired sales lines and tricks, you owe it to yourselves to visit Ford Lincoln Cookeville. We certainly will again. Thanks to everyone!

Rachel Thomas

My husband and I have been car hunting for the last couple of months. He picked up a Wheels and Deals and saw a great deal on a Ford Explorer and then went to the website to get more information. After deciding that might be what we were looking for we made the two hour trek from Columbia to Cookeville to take a look. We were totally impressed with the dealership as a whole. The Explorer was just what we were looking for and the staff was willing to bend over backwards to make us happy. You can buy a car anywhere but you can't get customer service like this anywhere. Thank you Matt Crabtree our salesman and to Clint Kennedy in the finance department you are what sets this dealership above the others.

Joel Chappell

I contacted them through the web form for trade-in estimating first. Tim Roche called me within an hour. I told him it looked like I owed too much on my trade. He advised me to come by and let them appraise my car and maybe get a better idea. I did so, expecting to waste an hour. He was helpful and didn't pressure me. I told Tim what I wanted to accomplish and he stayed right on task. Never tried to upsell me. Got every factory incentive and discount possible. Over $3500 off and well below invoice. It was a positive experience. The GM was helpful and didn't seem interested in anything more than straight talk and getting the deal done to my satisfaction. We all want more out of our trades and bigger discounts than are reasonable, but these folks didn't hesitate to show me the entire list of available discounts and I think were very reasonable concerning my trade-in. I have traded many times and I do not have any reservations recommending Tim Roche and the rest at Ford Lincoln Cookeville.

David Harer

Had a wonderful experience while visiting the dealership. Layne Boyce did an excellent job in assisting me in my purchase. All questions were answered promptly. Options were numerious and helpful. I highly recommend Ford Lincoln of Cookeville.

John Reed

My wife and I were in the market to buy a Super Duty truck to pull our 5th wheel camper. We worked with Matt Crabtree over a two week period. We drove nearly 60 miles to go to the dealership. Matt was extremely helpful and when the truck on the lot didn't meet our requirements, he had one transferred in from another dealer on the same day! It was a great experience and we appreciated not only the sales department, but the service department in working with us getting some additional work done to the truck. The General Manager even referred us to another business to get some options that were not available through them. Now that is service that you don't find everyday. Thank you!

Jonathan Wright

I have spent over a month in search of a good deal on a car and visited a number of dealerships. Ford of Cookeville by far offered me the best deal and went out of their way to get me the car I was looking for. If they don't have what you want they will do whatever they need to to get it. Everyone I talked to was friendly and they were very open and honest throughout the whole negotiation process. I would definitely recommend this dealership to friends and family.

Robert Davis

Great service and sales with Dorian

John Maxwell

Our experience at Ford Lincoln of Cookeville was excellent. Matthew Crabtree was our salesman, and he was awesome. He made buying a car as smooth as possible. Also, Adam Sloan the Finance Manager was so kind and helpful. Everyone there was polite and helpful. I definitely would recommend Ford Lincoln of Cookeville.

Josh Franklin

I always get my service done at ford lincoln of cookeville which i was pleased to learn is under new management. the sales staff is very informative and courteous, very professional especially geoff root and travis winston spot on when it comes to understanding that i was on a budget. ive bought 2 new veicles before and the experiance i had at ford lincoln of cookeville was the best one ever. service is fast though and very helpful. i even met the new general manger who is a wonderful guy that was really focused on my needs instead of just selling me a car thanks again and keep up the good work ford lincoln of cookeville

Greg Grayson

I visited the ford dealership a few days ago and was very pleased with the service lane and how friendly they were. While waiting for my vehicle to have its oil changed I walked to the showroom which was decorated for the sale they were having. I asked a salesman by the name of Matt about a new Ford Fusion and he gave me a very detailed explanation of the vehicle and how they have made changes from the 2012 model to the 2013. He then pulled one of the vehicles to the front of the building to save me from walking in the rain, and showed me all of the features of the fusion and even let me drive it for awhile. When i said i wasnt wanting to buy today, i was suspecting them to froce me to buy, but instead they gave me more information about the buying process and prices so I could be more informed when it was time to make the purchase. I met the sales manager on the way out, Steve i believe it was, and he was very friendly and informative as well. I highly recomend both Matt and Steve to any future car buyers.

Michael John

Just a great experience! Thank you so much to Layne Boyce and Matt Crabtree for helping us find a great car at a great price. Everyone at Ford Lincoln of Cookeville was extremely helpful. Matt was able to answer all our questions about the vehicles we looked at. I will recommend anyone looking to buy a car or truck to come here first. Thanks again!

Russell Joplin

Our experience with buying our Focus from Ray Moyer and Kevin Green was first-rate. They did what they said they would do and didn't treat us like children. Next time I need a vehicle, I'll be on my way to Cookeville.

Johnny Bishop

I had bought a 2012 Ford Transit Van back in spring of 2012. The Van drove great and since I travel a great deal I felt this was a good fit. I travel the South East from the East Coast over to Houston, TX so as you can tell I spend a lot of time in my Van. So if you are wanting a great ride for a good price in a Van per say. Your can't beat a Ford Transit, in fact I just traded my 2012 yesterday for a 2013 so I could get to Full Life Time Power Train Warranty. I spend most of my time driving and I like the feeling of knowing all is going to be OK no matter where I am within North America. Great Van!!! If I had the money I would buy five more just like it. JB from Tennessee

Torreon Tackett

My Wife and I was greatly impressed with the friendliness and professional way we were treated, above all the Honesty of the rep. Ray Moyer, I feel we were not told anything that was false, I would recommend this Agency to anyone, Shorty and Gerrie

Mike Sellers

Best experience I have ever when buying a car. Tim Roach was awesome.

Brenda Ledbetter

My 81 year old dad that can't read or write and my mother who has alzhimer's visited the dealership shopping for a car. Apparently the dealership was very helpful to them. I have close to ten or more letters from credit agency and am still getting more where they ran their credit and applied multipel times and for multiple amounts to loan companies and sent them home with a car. Dad got a call from one of the finance companies for additonal questions and told him he didn't quailfiy for a loan and he told them he had the car which they told him to take it back. He was very confused about the entire process so he took the car back he didn't even know it had been financed. I spoke with the dealership who would only laugh and say they have been paid, my brother called they thanked us for the business. The finance manger said dad read all of the contracts and understood what he was signing, my dad can't read. The finance manger Brain told me the car was financed for 13,500 but the loan company has said it was 16,000 the Kelly Blue Book value is no where near that. We dont' have any contracts, paperwork anything on this. They saddled him with payments that he can't make on his social security income but they are very happy they were paid, I'm sure if he tries to pay for this car but cain't buy his medicine that is probably fine because they got paid? Because dad is concerned about his credit, we would have loved to try and reduce the payments or do something to resolve this but they have shown little interest in trying. We have called the loan company multiple times and can't work this out.

Barry Lloyd

We just bought a Ford C-Max Hybrid and found the dealership to be very friendly and great to work with. Our salesman was Joe and he took good care of us. He made the process enjoyable and we would recommend doing business with Cumberland Ford to any of friends and family.

Carmelita Flynn

I am more than disappointed with this company. Back in July we bought a 2006 F350 and have had nothing but problems with it. After we bought it we brought it home and not two days later the check engine light came on and we had to take it back to get fixed. We ended up needing to get another warrenty because of costly repairs which added another $200 a month. However, we were told that it covered everything besides the GPS (which it doesn't even have), the radio, and general maintenance. About a month later the check engine light came on again, so we had to take it back to be repaired. Recently we have been having issues with the truck not starting in the mornings and in the evenings after work. We had the battery checked and made sure it was still good and it was. We called to take the truck in and they said that if they couldn't duplicate the problem that we would still be charged. So we waited and the problem got worse. So we took the truck back up today only to find out that the problem was with the wire harness. We said that our warrenty should cover that and were told that in fact it does not. So not only did we get sold a truck with numerous problems, the sales manager that sold us the warrenty lied to our faces. I would not recommend this dealership to anyone!

Mitchell Shea

I purchased a Ford from Tim Roche the internet manager. My experience was excellent, Tim is friendly, helpful and knows his product. From the web search to the delivery everything was very professional. Thanks Tim.

Belinda Faye Rose

We contacted them through the web,found the truck we wanted Tim Roche contacted us right away. They made us feel very comfortable,very knowledgeable answered all of our questions ,stayed within our budget. Didn't try to talk us in to anything we didn't need.Would recommend them to any one purchasing a vehicle . It was worth the drive from Sevierville to Cookeville to purchase the Truck. Roger & Faye Rose

Tom Ernst

Our sales person was GREAT and they knew how to get us the most discounts from Ford.

Rick Bertran

I have a 2010 F150 ,it developed a clunk on acceleration, I took it to Cookeville Ford for repair ,lady at Service desk was kind of cockie left the truck when they call me it was ready picked it up ,clunk again complained about the repair ,have to take it again 2 more times ,final excuse " we do not have a transmission mechanic" What? ,told them trans have nothing to do with it ,repply "You have to take some where else we can not fixed . (Ford dealer can not fix a Ford truck!!) Worst service I have ever received had over 25 Ford trucks diff.dealerships this one SUCKS never again will take anything there . Dealer in Sparta fixed the problem first try in one hour!! Way to go Cookeville ford!!

Rod Thurley

Service department rocks at this location. In and out in a day and no problems. Also, the prices for the oil change and rotate and balance were less than I had expected. Top notch service and parts. I highly recommend!!!!

MIke Kramer

I recently went in to test drive a 2004 Mini Cooper they had for sale. I was interested in it because it was a manual and it has been really hard for me to find a newer manual. I walked up to a salesman ( I think his name was Greg or Gary) and asked if I could test drive the car. We went to the car to test drive, and it was the biggest piece of junk I have ever driven. As soon as I turned the ignition, the check engine light came on. We started on Interstate Drive, and it was very apparent that one of the wheels had been damaged. I take it on the interstate, and the salesman is just sitting there asking me questions that are really insignificant, like "Is Cookeville Ford competitively priced?" Which in all fairness, even if the car was not such a junker, the $12,000 price tag was about $3,000 over KBB. The Service Dept. is also very rude,one lady in particular seems to never have a good day and lay it on the customers. In all, I would not recommend this dealership to anyone.

Paige Buck

Highly recommend this dealership! Matt Crabtree was very informative and had an answer to every question we had. He took an "idea" of what I wanted and found me THE PERFECT vehicle that was actually higher than my expectations. Seriously, it was the best car buying experience I've ever had.

Jason Smith

My wife and I have a 2002 Ford Escape, and ,at this point, have put over 100,000 miles on it. So it's seen a lot of use, but we have taken great care of it and made sure to get regular oil changes and checkups on it. However, we received a recall notice for it that has to do with the accelerator while you're using cruise control. So we decided we would give the Cookeville Dealership a shot. First, my wife had scheduled a service time for her car to be serviced at 10AM. We got checked in easy enough and were told it would take a little while and if we had any errands to run here in town, we could and they would call us when it was ready for us to pick up. My wife also asked the clerk if they could go ahead and check for any other recalls that might be out and have them done as well. He said that they would. The service clerk (who was the only "nice" or "good" part of the visit) also told us that for $29.95 we could also get the oil changed, get the car checked out, and have it washed. So we thought "It needs it. Why not?" and had him sign us up for that too. So we ran some errands, then eventually ran to our house...then waited...and waited. At 1:00PM, my wife decided to just call them. The dealership answered with a "no duh" attitude and said "Well that was finished 2 hours ago." So we drove back in my car. Our same clerk met us in the service area again and was advising us about everything that they said they performed. As he is telling us this, they pull my wife's car into the service area, and it's just as dirty as it was when we brought it in. So I asked the clerk why it wasn't washed? He looked at it and apologized, and said he would check with their guy real quick. As we are standing there a service man comes in to talk to the clerk. The clerk asks that he take our car back to have it cleaned. The service man tells him that the service tech said "He's already cleaned that one and if they don't like it, they're just gonna have to wait another 45 mins." The clerk told him "no" and to take it back and clean it. So then we wait about 5 more minutes and the car is brought back out, and looks like someone just sprayed it with a hose and nothing more. We finally get checked out and are on our way. Then my wife calls me to state that her ABS (antilock brake system) light is coming on her dashboard. I tell her to turn around and go back to the dealership. At this point she hasn't gone a mile away from the dealership. They take it back in, and according to them, just unplugged and plugged the particular item back in. My wife starts to leave again and the same thing happens. She takes it back to the dealership again, and the clerk apologizes and says "you have just gotten the worst service today." (You think?) So he then reschedules us because, conveniently, all the Service Techs, have left for the day. Now my wife won't/can't use cruise control for fear of not being able to stop. And besides the ABS light on her dashboard, her radio is also "freaking out" by constantly changing the display all in a fritz and not working properly. All of these were working fine before we ever brought in the vehicle. Needless to say, once they fix what they screwed up, I will not be back.

Bryan Hill

Tim was very helpful. He worked hard to get the deal I was looking for. He worked on this deal on and off for a month until he found just the right one. I couldn't be happier with Tim. He is a great guy also he came in to meet me and my wife and finalized the deal. They are wonderful people and have a great staff.

John P

Amazing experience !!! And totally unexpected ... My wife and I went in on Saturday just to look and they had a ton of trucks to choose from . Customer service and product knowledge was awesome and no high pressure sales ... We loved it so much we too delivery that day .Got a awesome deal and great experience .... Keep it up Ford Lincoln of cookeville !!!!

Carol Clements

We found a vehicle on line that looked good.We met with Joe Hayden ,who had sold us 2 cars in the past 3 yrs.He was very helpful and made the buying process very easy and comfortable. Everyone we had to deal with was exceptional in their friendliness and knowledge. I would not hesitate to refer the salesman Joe Hayden or the dealership to anyone I know.

Sam Rainer

I always get great service here!

A Google User

They do a great job and are very friendly. I get my oil changed and maintenence done there and the prices are reasonable and there is usually a rebate. They even gave me a ride home... They wash the car too :-)

A Google User

I remember this dealership under the previous ownership, and what a refreshing change. I was never able to buy a car from Heritage Ford, but I bought a new F150 there and will recommend them to all my friends and family. Doing business with the new management was easy and they are friendly and reasonable. They are supposedly moving to a new building, which will be a nice change to the old atmosphere.

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